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I cancelled my Z57 subscription in March of 2014 because the content was outdated and caused potential legal issues. They guy I spoke to in 2014 said he understood and was sorry to see me go.

For the next year I got periodic calls from Z57 trying to selling me other packages (so I therefore concluded my account really had been closed). Come to find out they were still billing me that WHOLE time. To make matters worse, they increased my monthly rate TWICE during that time (yet I was never notified of the price increases... why would they?

I had cancelled the account). They billed an old credit card of mine that I no longer used and had linked to a savings account for auto pay. Since I no longer got paper statements from that credit card (because I wasn't using it and didn't need statements anymore) I didn't know I was still being billed. I found out later when I got a random email from that credit card company about my recent transactions.

I found out Z57 was still billing me so I cancelled that credit card, disputed the charges, and called Z57 to demand an immediate cancellation and a refund. They claim I never cancelled my account. ABSOLUTELY UNTRUE! I did cancel but they never processed it.

So on Dec 4th of 2015 I made sure they cancelled it.

However, since December I've been getting emails saying my account is now past due. So not only are they still trying to gouge me for money - they are also harassing me via email.

Reason of review: Poor customer service.

Location: Bryan, Ohio

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Wiley Fkj

Thank you for your feedback. I was able to locate your account and we do not have any record of a request to cancel your account in March 2014.

The last phone call we received was Jan. 2014 regarding changing a photo. We sent emails regarding your account almost every month in 2014 & 2015. I also see that you did receive one $10 price increase on your account which started in March 2015.

You were notified by email on Feb.10, 2015 so you would have a 30 day notice. Your account is currently canceled, however, there is a past due balance.

Please do not hesitate to reach out directly at heretohelp@z57.com for any additional questions or assistance. Thank you.

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